Thank you for shopping with DomeTents.ca! This Shipping Policy explains how we process and deliver orders placed on our website.
1. Shipping Locations
We ship products to most locations within Canada and internationally. Please note that delivery times and shipping fees may vary depending on the destination.
2. Shipping From Multiple Warehouses
To ensure a wide range of products and competitive pricing, we ship from warehouses located in:
- Canada
- USA
- Asia
Depending on the item ordered, your package may be shipped from one of these locations. This may affect delivery times and costs.
3. Processing Time
- Orders are typically processed within 2-5 business days after payment confirmation.
- Processing times may be longer during holidays, sales events, or due to unforeseen circumstances.
4. Delivery Times
Delivery times vary based on your location and the warehouse from which the product is shipped:
- Canada: 3-15 business days
- USA: 3-15 business days
- International: 10-30 business days
Delays may occur due to customs processing, carrier delays, or other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. For some items, free shipping may be offered as a promotion. We offer free shipping for international orders over 99$.
6. Customs, Duties, and Broker Fees
- Orders shipped from our warehouses in Asia or the USA may be subject to customs duties, taxes, or broker fees upon delivery.
- These fees are the responsibility of the buyer and are not included in the product price or shipping cost.
- We recommend checking your country’s import policies for more details.
7. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48hours for the tracking information to update. You can track your order here.
8. Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please contact us at sales@dometents.ca for assistance.
- DomeTents.ca is not responsible for packages lost or delayed due to incorrect shipping addresses provided by the customer.
9. Contact Us
For questions or concerns about shipping, please contact us at:
Email: sales@dometents.ca